Returns
Thank you for shopping with Red Panda Designs! We strive to provide you with products that meet your satisfaction. Please read our return policy carefully to understand how returns are processed.
Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Timeframe for Returns:
You have 14 calendar days from the date of delivery to initiate a return.
How to Initiate a Return:
Contact us at sales@myredpandadesigns.com within the 14-day return period to notify us of your return.
Please provide your order number and a brief reason for the return.
We will provide you with instructions on how to proceed with the return.
Return Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your return is received.
Refund or Exchange:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, we will process a refund to your original payment method or provide an exchange, as per your preference.
Refund Processing Time:
Refunds will be processed within 5 business days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account.
Exclusions:
Certain items, such as personalized or custom products, are not eligible for return unless they are defective or damaged upon receipt.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue promptly.
Contact Information:
If you have any questions or concerns about our return policy, please contact us at sales@myredpandadesigns.com.